Policies

Customizations:
All wedding stationery orders include standard customizations to text. I can include almost any text you can think of! Simple color changes are also free of charge (see individual items for details). Customizations to the actual artwork/design may incur an additional charge.

Up to two free rounds of changes are included for each item you have purchased. Additional rounds of changes may also incur an additional charge.

Please note your order will not be printed or shipped until you approve your digital proof(s) via email.

Processing Time:
Processing time for wedding stationery can vary depending on what products are ordering and the level of customization that you request. For standard text customizations, you can expect to receive your first digital proof within 1-3 business days of purchase. Additional rounds of changes will be sent within 1-2 business days. Once you approve your design, printing/shipping generally takes 2-3 additional business days. If you request any custom services like invitation assembly, this will extend processing time. See individual items for details and contact me if you have any questions.

Returns:
For wedding stationery, unfortunately I cannot accept returns due to the custom nature of this product. If your order arrives damaged, please get in touch and I will replace it for you.

If you have any concerns with your purchase, please contact me and I will do my best to resolve any issue. I strive for excellent feedback and customer service, so don’t hesitate to reach out!

International Orders:
First class international air mail takes about 14-30 business days to arrive as we have experienced, however, it could take longer per customs, etc. We cannot control the delivery time and post office does not guarantee the delivery time. Depending on your country, tracking may not be provided on international shipments once the item(s) leave the USA.

International Duties and/or Fees:
Please note that buyers are responsible for any and all duties, customs charges and fees that may be incurred during shipment. All packages are labeled correctly and weighed properly. If buyers want to check the possibility of duty and custom charges prior to purchase, I recommend using www.dutycalculator.com Once a purchase is made you agree to pay any and all fees that may incur upon arrival of your package.